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August 13, 2010

It’s, Like, So Confusing

Following up on last week’s post about how Facebook is changing the meaning of “like” online, I’ve been noticing more disconcerting behavior on Target’s Facebook page.

Until yesterday, Target hadn’t posted anything to its wall since July 26th. It wasn’t clear if they were building a strategy internally, but the new post makes it obvious that they’ve decided to ride out the storm by ignoring it and letting their customers duke it out on their wall. The new post links to specials for college students and makes absolutely no reference to the controversy. As of this morning, there are 303 comments on that post and 367 people “like” it.

Target clearly isn’t going to mention the issues, respond, or engage in a conversation on Facebook. Interesting strategy, and we’ll see how it plays out. But as I’m watching this case study develop, some themes are emerging and raising some problematic flags.

As one might expect after what seems like an eternity online, the commenters are no longer mostly people upset with Target’s actions. And predictably, as seems to happen with so many discussions about politics and homosexuality, the discussion is devolving pretty quickly. Some users are flagging each other for bad behavior, just because they disagree with the person’s opinions. Some are insulting other commenters, and the whole wall is becoming a referendum on a political issue. I haven’t read every comment, but I’m confident Godwin’s Law is proven there somewhere.

None of this is new behavior to be sure, but has this happened before on such a mainstream company’s page, especially while the company itself is ignoring it? The fact that it’s Target makes for some interesting issues.

For example, if you read a sample of the comments closely, you’ll find a potentially worrisome information literacy problem. If you go back to the beginning of the comments thread on the August 12 post, there are some users whose entire comment consists of, “If you don’t like Target, why do you ‘like’ this page?” or “If you don’t like Target, why did you become a fan of them?”

It’s unclear to me whether these folks realize that users have to like the page in order to comment or if they’re just being snarky about it. Even though these folks had to “like” the page themselves in order to leave their own questioning comments, I’m leaning towards believing that they truly don’t realize that “like” now means “comments enabled.” As David Lee King said on my previous post, “it looks like the ‘Like’ but­ton is really an entrance fee/ticket, or the ‘door’ to the event….” But there’s a large group of people out there that don’t realize that “like” now has subtext and is loaded with new meanings and requirements. I worry that they truly don’t understand that the boycotters have no choice but to “like” Target if they want to participate in the discussion.

"Why are you guys even a fan?"

Other commenters honestly can’t seem to understand why someone who is upset with Target would be posting on the company’s wall in the first place. It seems that there’s still a disconnect between “a company’s web presence” and an interactive, community.” Heck, this is true even for Target, which continues to ignore the community and treat its page as a one-way announcement channel. A lot of folks participating in this thread haven’t made the mental leap from “Just Target” to “Target + Others” as a new norm, even though they’re able to scratch their heads in the comments themselves.

"I just wanted to 'Like' a Target page...."

Close reading of the threads also makes it clear that quite a few Target fans didn’t know anything about the controversy until they visited the Facebook page and saw the comments. This further confirms the ongoing switch from a small number of “official,” mainstream news sources to personal news streams on social networking sites. More and more people are getting their news online from their networks, not from newscasters. (Incidentally, if you need to make a case for why your library should be on Facebook, this is a pretty good reason – in order to be part of your users news stream.)

"What did Target do?"

Overall, there’s a lot going on here, and I encourage you to keep tabs on Target’s page to see how it plays out. It can be difficult to dip into the emerging incivility and disrespect, but it’s educational, especially for any organization that has a Facebook presence. These types of cases are illustrating how the shift from us going out to find information to it coming to us, filtered through our networks, will have an impact on organizations. They also expose a whole host of other issues, from information literacy gaps to privacy concerns. For example, I was going to erase the names of the commenters in the screenshots, but technically it’s all public information, so why hide it? Do the people leaving rants and invectives on the Target post/wall truly understand that those comments are completely public?

On Facebook, 831 people “like” confusion, but I’m not sure anyone really likes it in the Target context.


12:35 pm Comments (2)

April 24, 2010

How to Use Facebook and Still Be Completely Private

I’m one of the many people who doesn’t like some of the recent changes to Facebook’s default privacy settings, and I agree completely with Anil Dash that if those defaults aren’t good enough for Mark Zuckerberg, then maybe they should be changed.

However, I think I’ve discovered a way to participate on Facebook with my friends and still be completely hidden from the web, even more so than in the past, but I need your help to figure out what’s going on.

my public Facebook profile has disappeared

A couple of days ago, by pure chance I noticed that the public version of my Facebook profile had disappeared from Google’s search results completely. If you’d searched for me in the past, you would have gotten a link to my public profile, which displayed my name, picture, friends list, some groups I belong to, and (I think) some pages I’ve fanned.

After this week’s changes to Facebook’s defaults, however, that profile no longer comes up at all in a search on Google or Bing. In fact, if you’re not logged in to Facebook and you click on a link to my profile with my personal URL (which I assure you does still exist), you’ll get a “page not found” error.

I’ve confirmed this with others, even people who I’m friends with on Facebook. If you’re logged out, there’s no way to get to my profile. My theory is that one of two things is causing this to happen.

  1. I’ve always been wary of providing Facebook with too much information, so I never filled out any interests.
  2. A couple of days ago, I went to Facebook to read my feed and got a popup window asking me to link my profile to one of the pages for my high school, college, graduate school, and my city network. I didn’t want to do that, so I clicked on the “ask me later” button, which should mean I’m not part of any networks right now.

I’m sure Facebook thinks it’s punishing me for not participating in its new advertising system, but this is a pretty sweet spot for me to be in because my Facebook account is one of the very few that I truly keep private and where I’m only adding “friends” now (as opposed to anyone who friends me). I get to participate with my friends the way I always have and don’t have to deal with all of the new “like” crud and privacy issues. And I think any true friends can still find me, as I believe that anyone logged in to Facebook can still find my profile. In fact, I think I’m still showing up on other peoples’ “recommendations” sidebar, because I’m still getting friend requests from people I don’t really know.

This is great, and I’m very happy with this setup, inadvertent as I think Facebook meant it to be. I’m also not willing to change it to test what’s causing it, so this is where I need your help. I don’t want to add any interests or link my profile to a network in order to find out if that changes anything, because I may not be able to undo the change. So I’m asking for your help in answering the following questions so that we can all figure out what’s going on. Hopefully those of us who want to be private on Facebook can truly do that now. It would also be helpful to have this information so that we know if/when Facebook figures this out and changes it.

Please leave answers in the comments, and thanks for your help!

  1. If you’re logged out of Facebook, can you see my profile? http://facebook.com/shifted
  2. If you’re logged in to Facebook, can you see my profile?
  3. If you’re not friends with me in Facebook and you can see my profile, what do you see? Please be specific in listing which pieces (eg, name, picture, groups, etc.)
  4. Does your public profile display in search results?
  5. If your public profile displays, either when others click on it or in search results, do you have interests listed in your profile?
  6. Can you completely remove your interests from your profile?
  7. Have you seen the popup window asking you to link your profile to specific pages/networks?
  8. If your public profile displays, is your profile linked to any of these pages/networks?
  9. Can you remove your profile from being linked to any of these pages/networks?
  10. If you go through these steps of removing interests and links to pages/networks, does that remove your public profile altogether, the way it did mine?
  11. I’ve also unchecked the box to allow personalization in my privacy settings. If your public profile isn’t displaying, have you done that?

Addendum: I think Polly found the actual answer (noted in the comments below). There’s a setting in the privacy –> search settings that may finally remove your profile completely from public view.

"public search" setting in Facebook

Make sure you uncheck the “allow” box, and if you want even more privacy, change the “Facebook search results” setting to “friends only.” I should also note that I know for a fact this setting either wasn’t there or wasn’t working properly last month, as I had a debate with someone about privacy and looked at my public profile while not logged in, so something definitely changed recently to allow for this level of privacy. What I’m unsure of now is whether that “allow” box is checked by default or not (question #12?). I have to say that if that box is not checked by default, I’m pretty impressed with Facebook’s new stance.

And as Phil noted in his comment, make sure you change the pri­vacy –> pro­file infor­ma­tion set­tings to man­age what your friends can share about you. That’s a really impor­tant one.

The big deal: It looks like Facebook has indeed changed its stance on privacy and has defaulted the “allow” in the search settings to opt-in, rather than opt-out. I think this is new, and it’s very welcome in my opinion, especially since you can further narrow the “Facebook search results” setting. Has anyone seen that “allow” box checked by default?

If this is true, profiles have disappeared from Google, right? Is this a preemptive move on Facebook’s part to take over people search from Google? I don’t know, but it seems like something has changed.


12:28 pm Comments (24)

January 26, 2010

You Don’t Know Me

Or, if you work at certain companies, you do. Or could.

I had some interesting conversations about privacy at ALA’s Midwinter Meeting, which got me thinking about which companies probably know the most about me.

I’ve thought about my own “walled garden” a lot and worked through what I’ll share publicly, privately, and pretend privately. Most things I share publicly, and you can see a list of many of the sites I use on my FriendFeed account. It’s not difficult to piece together information about me by tracking these sites, but overall I’m more careful with specific things like location information.

The routine I’ve worked out is that Facebook is my only truly private posting area, although I do occasionally post some pictures for “friends and family only” on Flickr. Since I still don’t trust Facebook to not re-publish or claim ownership of “private” content (like pictures and videos), I don’t post anything original there except status updates and comments on friends’ updates. Even then, I don’t kid myself that those things are truly private (they’re the “pretend privately” I mentioned above). That’s why I’ve become a lot more selective about who I’ll friend there, and why I post some Foursquare location updates there (rather than on Twitter).

So if you can find out so much information about me publicly, which companies know the most about me? It’s been a very thought-provoking exercise to come up with the following list. I tried to rank the companies in order of how much daily information I think they’re accumulating about me, but it’s tough to decide if “what I’m eating” equals “what I’m watching.”

  • Cell carrier/cellphone maker – they know my location at any given time, plus all of the data that goes through my phone (and I don’t have a landline, so everything goes through my cell)
  • Cable company = they know what I watch on TV and what I surf on the net
  • Bank = they know most of the places where I spend my money
  • Credit cards = they know a lot of places I spend my money
  • LISHost – hosts my website and email, which would include a lot of receipts for online purchases
  • Google = knows most of the things I search for and many things I read (via Google Reader); even though I don’t use Gmail, any email I send to Gmail users is in their archives
  • Amazon = knows about a lot of things I purchase and read (including via my Kindle)
  • Facebook = knows a lot about what I say about myself via status updates and who my friends are
  • FriendFeed (now owned by Facebook) = aggregates a lot about what I say about myself publicly online, plus which conversations and people I watch on the site
  • Netflix = knows a lot about what I watch
  • Foursquare = knows some about where I am/go
  • Flickr = knows a lot about where I am/go, who my friends/contacts are, and what interests me
  • Twitter = knows my network and who I interact with the most
  • Health care provider = I’m lucky that I’ve been relatively healthy, but my provider(s) know about any problems
  • Delicious = knows a lot about sites I’ve visited and want to remember
  • Dopplr = knows my trips and some of my friends
  • Evernote = knows about some things I want to remember, although I haven’t put much personal information there yet
  • Illinois Department of Transportation (IDOT) = I don’t drive nearly as much as I used to anymore, but IDOT knows when I go on tollroads

Obviously I’m okay with what I share publicly, and in many respects, there have been enormous benefits to doing that, but I have very little control over what these companies do with the information they’re collecting about me, and I don’t trust any of them. I think the only company I do trust is LISHost, which hosts my website and email (thanks, Blake!). How much do I really care that Facebook keeps my status updates forever, whereas my email provider keeps my more private messages? And how much do I worry that my private email still goes through my cable provider’s network to get to LISHost?

I’m trying to recognize which companies are collecting ambient information about me, without me proactively posting anything. I’m sure I’m missing some, though. If you’ve thought through this yourself, what’s not on my list?


6:44 am Comments (8)

February 18, 2009

Who Is Managing Your Online Identity?

I’ve been thinking a lot more about online privacy for the last couple of years, so I was already prepared for the current controversy over Facebook’s change in its Terms of Service, and it wasn’t much of a shock to me. I’ve never really posted pictures there, imported my own blog posts, or posted links to anything that wasn’t already public somewhere else, because their Terms of Service always said they owned it and could do whatever they wanted with it. Even though they seem to be backing off and reverting to the previous TOS, I hope everyone realizes that nothing has really changed because they can implement the same thing in the future at the drop of a hat.

One of the biggest questions that should come out of this is do you want Facebook (and other social networks) to manage your online identity for you and your children? Just as you should be taking responsibility to shred your credit card receipts, checking on your credit reports, etc. to manage your “real world” identity, you should also think through how you manage your online identity, because ignoring the problem and just not having an online identity can actually backfire on you. Does everyone have to blog? Heck no, but there are smaller steps you can take.

I first started taking my online identity more seriously after reading an article titled Say Anything in New York magazine three years ago. I still find it fascinating, and I’ve come to appreciate it even more after having a couple of privacy incidents occur in my own life.

The first incident caused me to backtrack on privacy and limit access to many of my accounts to just friends and family, taking a more traditional approach to the issue. I felt like I needed to shut down open access to my life in order to preserve my identity, so I also cut back on the number of people I friended and became a lot more selective. I became like the father in the New York article, wondering why I would ever make those things public.

During the second incident, however, it turned out to be very fortunate for me that I already had a well-known identity online. In that respect I’m especially lucky I started early because I don’t have a very unique name, “Jenny Levine,” made worse by the fact that I now share that online namespace with an actress.

Now I completely understand the view of the teenager in the article, that it’s better to control your own identity than to let someone else create one for you. I still keep Facebook separate and limited to friends, and I still post most personal pictures for friends and family only, but everything else I share is available publicly because it helps maintain my identity online. It also means I don’t have to struggle as much with who can see what, and how much, and should I friend them back, and all of the other questions that come with participating in social networks.

I think the issue of having some sort of public, online identity will become even more important in the future as kids grow up with digital dossiers that – in many cases – their parents have created for them since birth. In fact, I think we’re going to see a trend in which savvy, educated parents give their children strange(r), unique names so that they can easily register a domain name for them. That way, even a minor presence like a blog or lifestream will always come up as the first result when someone searches for the kid, either to combat false information or provide a positive image (eg, to a potential employer).

As the child grows up, s/he can take over the online presence and populate it him/herself, but at least it’s already established so that someone else can’t fake one. Who knows how long we’ll use domain names, but I think this will be an issue for at least the next decade, whatever form it takes, and I fully expect to see a rise in identity bullying.

Iris Jastram has written a great post titled Facebook’s Devilish Contract, explaining her internal debate over what to do about her presence on social networks. I particularly love her use of the term the “social time out chair,” which is where you put yourself if you don’t maintain a presence on these sites.

As she notes, it’s not really an option for many people to opt out of social networks altogether. Better to post things to your own site and participate at a level you’re comfortable with, because I can tell you from experience that it could actually hurt your identity and reputation if your response to these issues is to just ignore them or take your ball and go home. Even if you quit Facebook, you have to be vigilant elsewhere. On the internet, no one knows you’re a dog, but they also don’t know that you’re you, and at this stage of the game, anyone can be you.


January 14, 2009

We’re Not All Ready for the Cloud Yet

Michael Stephens has a great post describing his Ten Trends & Technologies for 2009, and normally I wouldn’t even point to it because it’s getting a lot of link love elsewhere. If by some miracle you haven’t seen it yet, go read the whole thing, but I want to expand on one particular piece, cloud computing, because librarians need to also discuss the flip side of the benefits that Michael describes. As he notes, Michael isn’t the first librarian to talk about cloud computing, but I haven’t seen as much discussion of the potential consequences of it, especially during the transition we’re in right now where we can’t totally trust the cloud.

Here’s the part of Michael’s post that jumped out at me.

“As regular folks store more data and rely more and more on the cloud, librarians would be well-served to spend some time pondering what this means for services and access. As movies and music become downloads from the great jukebox in the sky, what happens to the AV department? As documents and data find their way to the ether, how can we provide a means to use them? Some implications from the “Cloud” post:

* Understand converged devices are everywhere.
* Allow unfettered access to the cloud.
* Understand that the cloud may also be a valuable information resource.
* Utilize the cloud to save time and money.

That last one is important to me. Why can’t we use Google Docs with our users for productivity instead of paying for bloated software suites? Why can’t we show our users how to save to the cloud so they can access their stuff from anywhere?”

I agree with Michael’s points, but I think we have a critical role in helping users with those third and fourth implications. One of the keys to cloud computing right now is synchronization. Very few people I know completely trust their data to the cloud, and they have backups at home or they synchronize across multiple devices so that if one service fails, they haven’t lost everything.

The problem with this approach at this stage is that early adopters know how to do this, but that’s a pretty small percentage of the population. So while we can definitely work with patrons using Google Docs, I think the more important role for libraries right now is to teach users about these types of services, in no small part so that we can help them understand the potential consequences. Because if you teach a patron to use an online documents site and she puts her resume there and something goes wrong with it, that’s a very real data loss for that person.

So we need to teach people a few different things, besides just how to use these tools.

  1. There are multiple options
    I worry when I see librarians promoting only Google Docs. I know Michael was using it as just one example, but I’ve seen others sing its praises with no mention that anything else even exists. Sure it’s easy to use and it works really well, but would you feel comfortable promoting only Microsoft Office Live Docs to your patrons? Most librarians I know would be uncomfortable about doing that, because they see Microsoft as being a monopoly interested only its bottom line, but Google isn’t fundamentally different. They’re actually selling ads with their services, and their ultimate motivation is revenue – never forget that.
     
  2. How to synchronize or backup those files
    Although this will change over the next few years, a very small percentage of the population has a smartphone, and even fewer actually use it to synchronize content to the cloud. A lot of people know about and use flash drives now that prices on them have dropped and storage size has gone up, but I’ve met enough folks who think putting something on the internet means it’s permanent that I strongly believe we need to help teach our users this isn’t true. So if we teach how to use cloud tools, we need to teach that there can also be consequences.

    Last year I had a discussion with Eli Neiburger during which he made the interesting point that kids today experience their first data loss at a much younger age than we ever did. That really made me stop and think for a minute about just how much we aren’t teaching our children about technology, and this is an area where we can help both kids and adults, if we recognize this and incorporate it into our media fluency role.
     

  3. How to think about privacy in this context
    What does it mean to put your resume on Google Docs? I’m not sure we’ve really thought through that question. If you use Gmail (so Google is serving up ads based on your messages), the Google search engine (so the big G knows what you’re searching and is showing you ads based on that), your calendar is in gCal, and you use gTalk (just to name a few Google services), that means Google has assembled a pretty good picture of you. How comfortable would you be if all of that data resided with Microsoft? Yahoo? The government? Your ISP? Your employer? A company like Fox that’s owned by Rupert Murdoch?

    This is important stuff, because these companies change their policies at the drop of a hat, and users have no say. For example, if you’re an iTunes customer who paid to upgrade your DRM-restricted music to “unrestricted” MP3s last week, this week we found out that those “unrestricted” and “open” files from Apple contain personal information about you. You can now be easily identified by that file, so if it lives in the cloud and something happens to it (like someone steals a copy and puts it on the open web), are you liable for that copyright violation? Granted, the chances of that happening are pretty slim, but how many users are even thinking about this? What does it mean to have personally-identifiable information embedded in data files and living in the cloud? We tend to think this stuff is just secure out there and that these kinds of things won’t happen to us, but it’s only hindsight that is 20/20. What if other companies started embedding personal information about you in files – what would your recourse be? And when it’s a free service, you don’t have a contract or service agreement to fall back on when problems arise.

    I don’t consider myself a conspiracy theorist or even particularly paranoid, but this is one reason I don’t use Gmail very much. If you’re reading this, you likely already know all of this is an issue, and you have the capacity to make that decision for yourself. But a large percentage of your users probably don’t.

Teaching critical skills about the cloud will become just as essential as teaching how to evaluate a website, even more so as products continue the march to becoming services. The ease and convenience of accessing this stuff via any computer, including a cellphone, is pushing people to do things they would never do in the “physical” world. Imagine trusting someone you don’t know knocking on your door and saying they’ll take good care of your private data and access to your computer. “Trust me.” Seriously?

I take advantage of some of these services, too, so I’m just as guilty, but I’ve become far less trusting of synchronizing whole folders to the cloud, and I’m more careful about what lives there. I’ll probably start password-protecting more files, too. It’s not a perfect solution, but I’m starting to think more about this stuff and wonder how I can install my own synchronization service, rather than relying on a third party. I’m in the minority, though, and it’s time we recognize as a profession that when we identify these types of trends, it’s not just for our own benefit. We should see this for what it is – an expansion of our traditional role to teach people how to use information well, and we should lead, not just with good models, but with help understanding and dealing with the ramifications of all of this.


9:07 am Comments (7)

November 13, 2008

John Palfrey: “Born Digital” Presentation

Notes from John Palfrey’s talk for the MacArthur Foundation at Google Chicago

point of the book Born Digital was to bust some of the myths and look at differences in behavior between digital natives and people like their grandparents

shouldn’t treat everybody the same way just because they have the same technology – may not use it the same way
how they define this specific group of kids (not all millennials) – born after 1980, access to the technology (only 1 billion people), skills to use it

5 characteristics

1. “I blog therefore I am”
express their identity online and offline – they don’t distinguish between the two
avatars as another version of identity
one difference is “subscribe to *me*”

2. multitaskers
a lot of debate over multitasking and what it is, but they’re doing multiple things at once
example of game in which boys tried to maintain as many IM conversations with as many girls as they could at once

3. consumers to creators
interact with digital format – seems self-evident, but presumption is immediate access because digital (eg, digital camera vs a disposable one); movie theater vs YouTube, print vs searchable text
presumption of media in digital form and that it’s social and shared

held a contest to design the logo for “Digital Natives” project at Harvard Law School – got 136 entries (32 from the kid who won), just for the glory (no prize)

4. mash up different media, putting different forms of media together

comes down to a series of technologies – RSS, Google Docs, lightweight collaborative tools

5. an international perspective
“couchsurfing” Google Maps mashup – 89,000 friendships created

(I think these were the five characteristics, but I wasn’t paying attention to numbering until later)

Issues: Security

security – Internet Safety Technical Task Force (Texas is the only state not participating in this!)
“stranger danger” is number one fear
data shows kids are not any less safe than they were 10 years ago (fewer incidents), although some kids do meet their attackers online (it’s become a public park in some ways)

bullying is borne out by the data, though – clearly an increase in this, although maybe it’s more that adults can see it now, as opposed to in the past (it’s asynchronous and persistent now)

social networks:
– unintended audience
– replicability
– persistence
– searchability
– unintentional contributions

adults on dating sites are just at bad as posting too much personal information as kids are on myspace, etc.

his big fear now is “digital dossiers,” which start as early as sonograms

sidebar: what is a book? why take digital information about digital behavior and put it in print?
didn’t write the book for kids, because they won’t read it
the book started as research posted in Basecamp
put chapters on a wiki

Issues: Privacy

kids like 3-5 minute videos, so this summer they gave some money to a few interns and had them remake each chapter into a video that they then put on YouTube
showed the video on “digital dossiers”

Issues: Intellectual Property

copyright piracy – notion of “sticking it to the man” still an excuse
kids that did get music from iTunes used gift certificates (often from parents), so they were actually kind of downloading it the same way – for free

remix issues – enormous confusion on this score
once a kid sees the artist, or once they become a creator, they start to think differently about piracy
but there’s an enormous range of understanding about this
played the video of the piracy chapter

Issues: Credibility

misinformation, cheating, hidden influencers, blogs, wikipedia
generally, kids don’t go to the library unless forced to go there
“I went to the library on a field trip once”
Harvard libraries are packed but with kids using laptops, not books

information overload – is it real? can you get addicted to this stuff?
thinks we have to take seriously the idea that you need filtering tools for all of this

Opportunities

there are corresponding benefits and opportunities in each of these problem areas
creativity, media literacy, social production, semiotic democracy

a world where people can remix culture and history – it’s much more powerful outside the US but still important for democracy here

knowledge creation, equity/democratic, participatory

empowering individuals, access to information, information creation

digitalnative.org
join the Facebook group

ended book on the chapter on activism – some young people are very involved with using these skills and tools to change the world and participate
Obama campaign as an example

have to choose how we embrace these things while fighting the worst of them

Questions

– what was the cutoff point for the upper age of kids since those born in 1980 would be in graduate school now
– older kids were actually more sophisticated and thoughtful about issues like privacy, showing that kids do learn; bigger concern might be the gap in the understanding of parents and teachers

– parents who didn’t go to college have less experience in this area for educating kids about this stuff or showing them how to be creative with these tools
if this is a crucial life skill, then we need to rethink this

– attitudes from the data about news?
– they asked a lot of questions, and kids don’t read the NYT cover to cover or watch the evening news (this is a big generational difference – everybody doesn’t get the same truth anymore); they graze for headlines (which might be through RSS, a Facebook feed, on a mobile device, etc.) – getting lots and lots of facts; a smaller number of them would “deep dive” and click on the link; fewer still engaged in a feedback cycle (post it, critique it, etc.); if the net effect is that we have everybody getting a shallow version of the news & the most sophisticated ones are doing the most with it (triangulating data, etc.), then that’s problematic; asked if anyone has ever edited a Wikipedia page – only a few had ever done edits, and they were usually to fix typos – didn’t find this recreation of the knowledge store

– did your research show what might happen when digital natives become old enough to change our IP law, fair use for example?
– copyright law used to matter only to map makers, etc., but now it matters to everyone; long way from being changed


12:17 am Comments (5)