Bank­ing 2.0
Orig­i­nally uploaded by The Shifted Librar­ian

I love that my bank is mak­ing it eas­ier for me to do busi­ness with them by no longer requir­ing me to put deposits in envelopes. I can just imag­ine the com­mit­tee meet­ings for this one:

• But we’ve never done that before.
• But it will mean more work for our staff.
• But we don’t know what crazy thing might happen.
• And on and on

This makes my user expe­ri­ence eas­ier and more con­ve­nient, which I really appre­ci­ate. And of course, those who still want to use envelopes can do so.

What small things can your library do to make your ser­vices (both in your build­ing and online) eas­ier and more con­ve­nient for your users?