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"I came in Monday morning to see these messages all over our sidewalks. Every approach to Crumb Library had been tagged…. A very public complaint, and a very clear one. I dont feel comfortable ignoring or responding privately to public complaints. So, later in the day, I replied…. Were working up a similar poster for the Crane Library to respond to concerns from the music school students. I was aiming for fast, transparent, and public, and I think I hit all three goals. I realize, as I type this, that I was also aiming for personable and approachable, and I hope I hit that one, too. I spent half an hour talking to people and soliciting opinions about approaches, and a few hours fiddling with a poster design… and maybe, just maybe, as a result of my decision to take those few hours last night to respond, the people whore frustrated that we close at 6 on Fridays will understand why that is. And maybe well get some suggestions about what theyd prefer we do."

"A pattern describes an optimal solution to a common problem within a specific context.
A pattern is not a finished piece of code or design. Rather, it reflects the sum total of a communitys knowledge and experience or expertise in a given domain.
When we talk about patterns, we often start by noticing social behavior patterns. These are patterns in what people do, with or without interfaces designed for those purposes. These patterns are interesting and fun to talk about and they help us understand whats likely to happen, but they are not the primary focus of this project.
The patterns in this collection are social design patterns (a.k.a. social user experience design patterns). They are interaction pattern for people designing social interfaces. "

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