"I came in Monday morning to see these messages all over our sidewalks. Every approach to Crumb Library had been tagged…. A very public complaint, and a very clear one. I dont feel comfortable ignoring or responding privately to public complaints. So, later in the day, I replied…. Were working up a similar poster for the Crane Library to respond to concerns from the music school students. I was aiming for fast, transparent, and public, and I think I hit all three goals. I realize, as I type this, that I was also aiming for personable and approachable, and I hope I hit that one, too. I spent half an hour talking to people and soliciting opinions about approaches, and a few hours fiddling with a poster design… and maybe, just maybe, as a result of my decision to take those few hours last night to respond, the people whore frustrated that we close at 6 on Fridays will understand why that is. And maybe well get some suggestions about what theyd prefer we do."