Comments on: One Approach to Org Twitter Accounts

By: American Library Association | Librarian a-Twitter

American Library Association | Librarian a-Twitter — Mon, 05 Dec 2011 17:36:54 +0000

[…] Twitter, some interesting facts arise in Jenny Levine, The Shifted Librarian‘s discussion of her take on organization Twitter accounts — the most interesting of these is that “Within ALA, there’s no one […]

By: Monica's blog » Policies: Best and Worst Practices

Monica's blog » Policies: Best and Worst Practices — Wed, 31 Mar 2010 23:40:59 +0000

[…] I was impressed with Jenny Levine’s tips on how to use Twitter in her blog post “One Approach to Org Twitter Accounts”. Her thorough advice demonstrates that she is exceedingly familiar with Twitter. I valued […]

By: Melissa Weaver

Melissa Weaver — Tue, 23 Mar 2010 19:50:04 +0000

Big thanks for this article, the depth and detail really helped me keep my focus as I try to build an overall plan at my org.

By: char booth

char booth — Fri, 15 Jan 2010 15:07:43 +0000

great post per usual, jenny — i’m mulling over similar twitter issues within my own organizational battleship, so these are excellent tips/thinking points. i leave you with an apropos lyric: “did you ever know that you’re my hero, and everything i would like to be?” (that one goes out to kenley, too.)

By: Peter Murray

Peter Murray — Thu, 14 Jan 2010 22:31:28 +0000

You said:

The “royal” ALA has no official social media policy, although there is an internal staff task force working on one. I’m not on that group…

Really? As the most public face of ALA in social media that I know of (Twitter and FriendFeed), I hope you are at least being consulted!

By: jenny

jenny — Wed, 13 Jan 2010 03:09:01 +0000

Thanks for sharing this information, Karen. It’s always great to hear how other units are approaching these same issues.

In case you decide to reconsider your follow policy based on the member feedback you’ve received, I’ll note two things.

1. Only accounts you follow can direct message you, so by not following people back, you’re losing a communication channel with them, especially for asking questions. For me, that’s one of the most important reasons for an official association account to follow people back. Obviously your mileage may vary, but if one of your goals is to answer questions via Twitter, then offering direct messaging would meet that goal.
2. Twitter lists can help you manage a large list of followers if that’s part of your concern. It’s easy to get overwhelmed by how quickly timelines move, so segmenting accounts into lists can help with that.

Following members might be a great way for you to offer even more to members.

Jenny

By: Dan Kleinman

Dan Kleinman — Wed, 13 Jan 2010 02:13:08 +0000

Informative. Thanks.