“This is both incred­i­bly shock­ing and unsur­pris­ing. Librarians–and all cul­tural professionals–address chal­lenges cre­atively every day. But the chal­lenges they solve are known ones, emerg­ing from the ser­vices they tra­di­tion­ally pro­vide. No librar­ian would get rid of all the Harry Pot­ter books because they are “too pop­u­lar.” No museum would stop offer­ing an edu­ca­tional pro­gram that was “too suc­cess­ful.” These are famil­iar chal­lenges that come with the job and are seen to have ben­e­fit. But if tag­ging cre­ates a line or peo­ple spend too much time giv­ing you feed­back? Staff at Haar­lem Oost likely felt com­fort­able remov­ing the tag­ging shelves because they didnt see the tag­ging as a patron require­ment, nor the main­te­nance of the shelves as part of their job.”