"Value shifting from transactions to relationships. This is the growing realization that the traditional rote business transaction as the core source of organizational value is diminishing and value is now coming from relationship dynamics. This has many implications including using new management methods (example: from top down command-and-control to community curator and facilitator), tapping into new reservoirs of innovation, adopting new ways of interacting with customers, or driving better tacit interactions. Web 2.0 and social computing will be key enablers of this for business units and IT organizations that want increased relevance."

"This is not to say that many of the social media tools that companies have deployed already aren’t good examples of Social CRM. Many of them are and this highlights a major discussion in the blogosphere last week sparked by SocialText’s Ross Mayfield, who posited that with Social CRM, the people are the platform. The key point here is that where online tools let customers have a social relationship with a business — in other words, interaction that is visible to them and other customers whenever possible — then some Social CRM is taking place. Without a fundamentally community-based relationship, you’re just back to traditional, one-on-one push management of customers. This latter model, a closed and asocial mode of customer interaction, is the very antithesis of Social CRM."

"Youve probably heard about a hard-to-get, hugely new service called Google Wave. Lest ye forget, there are plenty of web-based collaboration tools that dont require learning a new way of speaking. Here are a few of our (mostly free) favorites."

"In this study, kids were assigned to one of two groups. The math group was taught a preschool board game with consecutively-numbered squares. The color group was taught a similar game that differed in only one respect—-the game board squares varied by color instead of number. Over a two week period, kids participated in four game sessions of 15-20 minutes each. Researchers tested children’s numerical skills before and after the intervention. The results were clear-cut: Kids who played the math-based preschool board game improved in each of the four tasks tested (numeral identification, counting, number line estimation and numerical magnitude comparison). The kids who played the color-based preschool board game showed no improvement (Ramani and Siegler 2008). Moreover, the gains were long-lasting. When the same kids were tested 9 weeks later, they were still exhibiting superior math skills. Researchers working in Scotland have reported similar results (Whyte and Bull 2008)."

"Capabilities at knowledge flows are underpinned by culture, governance, structure, and processes, and these must be developed over time, as reflected in my Enterprise 2.0 Implementation Framework.
One of the easiest and most powerful ways firms can achieve the performance improvements promised by technology is to jettison management’s distinction between “creative talent” and the rest of the organization. All workers can continually improve their performance by engaging in creative problems solving, often by connecting with peers inside and outside the firm.
This is a fundamental point. Companies can now use “technologies of connection” to tap the potential contribution of all their staff. In a networked world, it is possible to unleash the power of many as never before." – via Jane Dysart