January 24, 2009

Introducing Summon

Every­thing has been lead­ing to this”

Intro­duc­ing “Sum­mon” to do the things Joan Lip­pin­cott talked about

with your col­lec­tions today being pre­dom­i­nantly dig­i­tal (look at your sta­tis­tics), it’s more dif­fi­cult than ever to con­nect stu­dents to your resources

PQ looked very closely at how stu­dents are try­ing to dis­cover infor­ma­tion and con­tent
did “extreme ethno­graphic research” where the kids were search­ing, includ­ing into their dorm rooms
did in-person obser­va­tional research in the dorm, in the cof­fee shop, etc.
recorded ses­sions in-person with users and saw their rates of suc­cess
sur­veyed more than 10,000 users
did online focus groups

the good news about these kids is that they believe we offer the most cred­i­ble, supe­rior source (by a wide mar­gin)
also believe we have the most effi­cient search engine for them, although their behav­ior doesn’t sup­port this
and they say that, too — that they go to Google first
they’re real­is­tic about how they actual go about find­ing information

the library is increas­ingly dis­in­ter­me­di­ated from the search for infor­ma­tion, which is caus­ing the belief that the library is not the cen­ter of campus

why?
– no clear and com­pelling start­ing place (library’s pages say a lot about the library — lit­er­ally says a lot — but dif­fi­cult for end-users to find appro­pri­ate start­ing point for research)
– dif­fi­culty iden­ti­fy­ing appro­pri­ate resources (they can’t find a spe­cific resource even when they know what they’re look­ing for; we have more dig­i­tal resources than ever & it’s dif­fi­cult to dis­tin­guish between them)
– gen­eral lack of aware­ness of resources (the OPAC, built on the print model, has only a small por­tion of the library’s resources; they get dis­cour­aged try­ing to find things & their unwill­ing­ness to go through long lists of resources is increasing)

under­ly­ing tech­ni­cal issues pre­vent easy searches
com­pare that to “sim­ple, easy, fast” of Google and web searching

if only there was a Google-like search for libraries
wel­come to Summon

a com­pelling place for your end users to start their research to dis­cover the wealth of your resources avail­able to them
enables quick dis­cov­ery of all of your library’s dig­i­tal and phys­i­cal resources (repos­i­to­ries, data­bases, OPAC, books, ejour­nal arti­cles, etc.)
does it in a Google-like sin­gle search, very fast, very coör­di­nated, takes them into the dis­cov­ery phase very, very quickly

what is a uni­fied dis­cov­ery ser­vice?
NOT fed­er­ated search — doesn’t use con­nec­tors or trans­la­tors
it pre-harvests mas­sive amounts of data to bring them together in a sin­gle search through a sin­gle search box
pre-built, pre-coördinated

urge libraries to bring to Sum­mon every­thing Joan described in her talk
because they know what your library sub­scribes to, they can make sure your end user doesn’t get into dead ends
end users only see the things they actu­ally have access to (unlike Google Scholar)
it’s an open sys­tem with APIs — put the search box wher­ever you want
not a nextgen cat­a­log, although you could use the API in one

I’ll believe it when I see it” (when pigs fly)

more than 40 pub­lish­ers are pro­vid­ing meta­data today
more than 50,000 jour­nals are already rep­re­sented
300+ mil­lion items indexed so far (as of today)
update ser­vice weekly with new pub­lish­ers
Gale and Pro­Quest are lead­ing the way with SerialsSolutions

also have the sup­port of Springer, SAGE, Cross­Ref, Tay­lor & Fran­cis, High­Wire (help­ing with har­vest­ing), Nature Pub­lish­ing Group, Oxford Uni­ver­sity Press, Houghton Mif­flin, Acad­emy of Sci­ences, soci­ety pub­lish­ers, open access con­tent, Econ­List, Soci­o­log­i­cal Abstracts, GPO, Med­line, ERIC, Agri­cola, and more

through their use of the A&I resrouces, can still lead users to con­tent even if they don’t have a part­ner­ship with them
85% of EBSCO Aca­d­e­mic Search­Premier is avail­able via Sum­mon
64% of JSTOR
87% of Ovid

Sum­mon is in beta at Dart­mouth and Okla­homa State (since November)

DEMO!

did two quick searches
the open­ing screen is just a search box and noth­ing else
let a branded search box be your dig­i­tal pres­ence
– keep it clean and focused

can fil­ter by full text online items only
can fil­ter by peer-reviewed or schol­arly resources

will be a sub­scrip­tion ser­vice that is fully hosted

stop by their booth (#1904) to see it in action
sign up on their web­site for news about the service

Q — how is this related to AquaBrowser?
A — AB is a nextgen cat­a­log so you can bring Sum­mon con­tent into it through the Sum­mon API

Q — don’t you have 2 fed­er­ated search tools that you were com­bin­ing, and what has hap­pened to them?
A — we do, and we are, but dif­fer­ent libraries have dif­fer­ent needs; still need to offer a good fed­er­ated search prod­uct for those libraries that want one; but they believe the com­pelling start­ing point is Summon

Q — we’re talk­ing about tons and tons of data, how do you show cur­rent sta­tus?
A — pre-harvest with meta­data but click through in real-time

Q — is there a poten­tial to aggre­gate all of the col­lec­tions among libraries?
A — we’ll have to wait and see; right now, the focus is to pro­vide this Google-like, com­pelling presence

Q — for those things that aren’t in Sum­mon, is there a way to lead them to fur­ther resources?
A — yes, the screens are all very cus­tomiz­able; want to keep the open­ing screen clean, though

Q — one of the advan­tages of pre-harvesting is find­ing rela­tion­ships between things — will you be doing that instead of just pro­vid­ing facts?
A — yes, but right now it’s still just in beta; will take time

Q — ??
A — have already brought into Sum­mon the con­tents of one partner’s OPAC (didn’t say which one), so they know these pro­to­cols work

Q — is the pric­ing going to be in the “dream come true” range, too?
A — pric­ing has not yet been deter­mined, but they are aware of the issues around cost

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Tags: gale, products, proquest, serials solutions, summon

9:51 am Comments (7)

7 Comments »

  1. Would have loved to see the demo. Have you heard thoughts and reac­tions from folks at Dart­mouth or OK State?

    Comment by Jen Waller — January 24, 2009 @ 7:45 pm

  2. Andrew Nagy kindly showed me the search plat­form from Dart­mouth and OK State at the exhi­bi­tion hall. Nicely done. I think this is going to be a big hit among stu­dents *and* faculty.

    Comment by ranti — January 25, 2009 @ 12:58 pm

  3. Jen, we didn’t hear any­thing from the beta testers, which I thought was a lit­tle strange. While I was impressed with what I saw of Sum­mon, the meeting/demo was very 20th cen­tury. It was a break­fast where folks sat at round tables, which meant no place for my lap­top. There were no power strips at the tables, so I chose to sit on the floor by an out­let (which turned out not to work any­way). I was sur­prised they weren’t set up for blog­gers, but then the audi­ence was clearly admin­is­tra­tors at aca­d­e­mic libraries.

    Joan Lippincott’s talk was great, but they never had the beta testers stand up and talk about their expe­ri­ences. They didn’t show com­ments from users or offer any usage sta­tis­tics. There were only a cou­ple of demo searches, and they didn’t take sug­gested top­ics from the audi­ence. There was no row of lap­tops avail­able where we could imme­di­ately play with the ser­vice, so they’re rely­ing on atten­dees to make it to the exhibit floor and have time to talk to some­one there, some­thing I’ve not had time to do so far.

    So while I’m ten­ta­tively impressed with Sum­mon, I’m also sur­prised that they didn’t do more to let the ser­vice do the talk­ing for them. I thought they missed some big opportunities.

    Comment by jenny — January 25, 2009 @ 7:11 pm

  4. Ranti, did they give you any feed­back from the beta test sites?

    Comment by jenny — January 25, 2009 @ 7:12 pm

  5. Jenny, no, they don’t give feed­back from the beta tester. Per­haps it’s NDA? Then again, I didn’t ask. I didn’t see any­body from any of those two insti­tu­tion on the hall. But I did give some feed­back, based on the demo only.

    Comment by ranti — January 26, 2009 @ 7:38 am

  6. Thought you might like this:
    http://acadamnit.blogspot.com/2009/01/i-just-finished-reading-your-paper-for.html

    Comment by Dr. No — January 26, 2009 @ 8:07 pm

  7. I find this a VERY inter­est­ing devel­op­ment. I guess they’re pri­mar­ily tar­get­ing aca­d­e­mics, but I think some database-rich publics could really use this, too. We use SS’ 360 Search. It’s a hard sell to con­vince Ref staff that it’s really that use­ful (althought I’ve had some very good results from it). The major issue is that it’s “broad­cast” search, while the user’s expec­ta­tion is that it’s more like a search on a “har­vested” set of records. It’s hard to get most folks (even librar­i­ans) to under­stand the “first set of records from each data­base” con­cept, as well as the fact that fed search results don’t really have rel­e­vance rank­ing (because you’re not really rank­ing against the full set of con­tend­ing articles…thus they default to date-ranked–or at least 360 search does). The date issue also means that results from non-periodical sources (like ref­er­ence arti­cles from Gale data­bases) gets rel­e­gated to the end of the results set, even though they might be the most use­ful con­tent. Did they demon­strate whether or not Sum­mons will do rel­e­vance rank­ing? Did it seem like a good result?

    Other thoughts…are they truly aggre­gat­ing full-text, or are you only search­ing citation/abstract? How do they do with retriev­ing record-level citations/abstracts from First­Search sources (do they have an arrange­ment w/OCLC)?

    Before I ram­ble on even more…I just want to show that those are some of the frus­tra­tions we cur­rently see in the cur­rent gen­er­a­tion of fed/broadcast search sys­tems. I’m very inter­ested in see­ing how Sum­mons deals with those.

    Comment by Bill Pardue — January 27, 2009 @ 3:34 pm

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